Manage the library of canned reply templates WhatsTeam agents use in the inbox — create reusable response snippets with keyboard shortcuts (`/shipping`, `/returns`, `/hours`), organize them by category, share them across the team or keep them private, attach images and documents, and bulk-import from a CSV. Use when the user wants to speed up the inbox by giving agents a keystroke-triggered library of pre-written replies they can drop into any conversation in one click.
