Design and improve operational processes and organizational scaling — process design, operational metrics, compliance and audit, vendor management, and team topology. Covers value stream mapping, BPMN, bottleneck analysis, scaling from 10 to 100 to 1000 people, KPI design, balanced scorecard, SOC 2, ISO 27001, GDPR readiness, RFP processes, SLA design, vendor scorecards, team topologies, Conway's Law, and Dunbar's Number. Do not use for engineering delivery, financial modeling, or technology evaluation.
