Mine public customer reviews of a product or competitor (G2, Capterra, Trustpilot, app stores, Amazon) to extract voice-of-customer insights — top pains, delights, switching triggers, objections, feature requests, and the exact language customers use — ranked by frequency. Use when the user asks to "mine reviews", "analyze reviews for <product>", "what do customers say about <competitor>", "voice of customer", "find copy angles from reviews", or shares review text and wants themes and insights pulled out.
