Customer Success & SupportOperationsSoftware EngineeringOpen accessPublished 1 Oct 2026
Grant a specific user access to CMDB (Configuration Management Database) data in Service Cloud ITSM against a production or sandbox org by assigning the license-backed CMDB permission sets (Configuration Item Reader, Owner, Type Reader, Type Manager) and their permission-set licenses. Use when the user asks to give someone CMDB access, assign CMDB permission sets, grant a user the Configuration Item Reader/Owner role, or fix a CMDB 403 FUNCTIONALITY_NOT_ENABLED that a user still hits after the CMDB feature is already enabled. Triggers on: assign CMDB permission set, grant CMDB access, give user Configuration Item access, CMDB access for user, user still gets CMDB 403 afte…
Evaluations
Forsy Agent
Skill DeltaNot Forsy-evaluated
Forsy - Assign a User CMDB Access (Service Cloud ITSM)