Oracle DBA - Incident & Problem Management

USE THIS SKILL WHENEVER the user is handling an Oracle INCIDENT or PROBLEM — an outage or degradation, an ORA- error to diagnose (especially ORA-00600 / ORA-07445 internal errors, ORA-04031, ORA-01555, ORA-00060 deadlock), a database/instance hang or blocking-lock pile-up, incident triage / acknowledgment / escalation, a service or listener restart "per runbook", diagnostic data collection (AHF / TFA / adrci / systemstate / hanganalyze), logging or working an Oracle Service Request (SR / My Oracle Support), Known Error DB (KEDB) documentation, incident investigation, root cause analysis (RCA), or a SEV1 performance war-room — EVEN IF they do not name the specific task. Co…