Customer Success & SupportOpen accessPublished 3 Oct 2026
Use after a session that went badly to file a manual triage report — the user-run counterpart to the automatic issue logging (named "Logit" / "Helpdesk"). It asks for explicit consent before sending anything and asks which privacy level to apply (full shares code/data snippets, summary sends nothing identifiable, off sends nothing), captures the issues the agents could not solve on the first attempt, and produces a triage submission that follows the SAME triage process as the automatic path. The deterministic submission builder + privacy redaction + validator live in scripts/helpdesk/logit.py; this skill is the contract. Honest boundary — the actual SEND to the triage ser…
