Use to report Omni-Channel Pending Service Routing usage without changing the org: query the current PendingServiceRouting count, compare it with an admin-supplied maximum or a labeled routing-model reference default, and explain which live values are unavailable through supported APIs. TRIGGER when: check Omni-Channel limits, inspect PSR limits, analyze PendingServiceRouting usage, review pending routing capacity, or report queued work usage. Do not use to change limits or scrape Salesforce Setup.
